Refund Policy

Last updated: June 7, 2026

We want you to be completely satisfied with MapLeads. This policy outlines exactly when and how refunds are handled. We believe in fairness and transparency.

1. Money Back Guarantee

We offer a 7-day money back guarantee on the first payment of any paid plan.

Who qualifies

•✓ First-time subscribers to Pro or Agency
•✓ Request made within 7 calendar days of first payment date
•✓ Account not found to be in violation of our Terms of Service

How to request

Email refunds@themapleads.comwith subject: “Refund Request” and your account email address. We process all qualifying refunds within 5 business days. No questions asked.

2. When Refunds Are Not Available

After 7 days

The guarantee window has expired. We encourage you to use the Free plan to evaluate MapLeads before upgrading.

Renewal charges

Subscription renewals are not refundable. Cancel before your renewal date to avoid the next charge. How to cancel: Dashboard → Billing → Cancel Subscription

Annual plans after 7 days

Annual subscriptions are not refunded after the 7-day guarantee period. We recommend trying a monthly plan first.

Policy violations

Accounts suspended for Terms of Service violations including spam or data misuse are not eligible for refunds.

Partial month usage

We do not offer pro-rated refunds for unused time within a billing period.

Downgrades

Downgrading from Agency to Pro (or Pro to Free) is not eligible for partial refunds. Your downgrade takes effect at the next billing cycle.

3. How to Cancel

Cancel at any time in 3 steps:

•Log in to MapLeads
•Dashboard → Billing
•Click "Cancel Subscription"

Your access continues until the end of your current paid period. You will not be charged again. Your data is preserved for 90 days after cancellation.

Important: Cancelling your subscription stops future billing but does NOT automatically issue a refund. If you are within the 7-day guarantee window and want a refund, you must also email refunds@themapleads.com

4. Annual Plan Note

Annual subscribers save approximately 20%. Given the larger upfront cost, we strongly recommend:

•Start with our Free plan
•Try a month-to-month subscription
•Switch to annual when satisfied

The 7-day guarantee applies to annual plans too — if you are not satisfied within 7 days of your annual payment, we will refund the full amount.

5. Payment Processor Note

Your refund will be returned to the original payment method. Processing time depends on your bank: typically 3–10 business days after we process.

For payment disputes: please contact us first before initiating a chargeback with your bank. Chargebacks without prior contact may result in account suspension.

6. Email Credits & Extension

Email Finding Credits

Email Finding Credits are consumed when an email address is successfully found — whether through the web platform or the Chrome extension. Credits that are not consumed roll over to the following month and are not separately refundable.

Unused credits

If you cancel your subscription, unused Email Finding Credits expire at the end of your current billing period and are not refunded.

Extension access

Access to the Chrome extension is included in Pro and Agency plans. If you downgrade to the Free plan, extension access is revoked immediately and your API key is deactivated. No partial refund is issued for the remainder of the billing period.

Failed lookups

You are not charged credits for email lookups that return no result. Credits are only deducted on successful email discovery.

Refund eligibility

If you believe credits were incorrectly deducted, contact us at support@themapleads.com within 14 days with details of the affected lookups. We will review and restore credits where a technical error is confirmed.

7. Contact

Refund requests: refunds@themapleads.com — Subject: “Refund Request”

Response time: within 2 business days · Processing time: 3–5 business days

General support: support@themapleads.com · themapleads.com/contact